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Frequently Asked Questions

What are the needed documents to verify personal information?

Send a clear picture of the front page of your passport or ID card. Be careful that submitted documents should not be expired. You name should be written fully with all the suffixes and prefixes and they should be in accordance with your sent document information. Also your birth date should be entered correctly in your profile.

What are the needed documents to verify address information?

Address verification is currently not mandatory. If you wish to confirm your address, you must submit one of the following documents in your name. Otherwise your request will be rejected. Notice: Your sent image must be from the original document and must have good resolution. -Utility bills (for the current year) -Current year’s house lease contract

I have registered and my account has been activated. But after logging in, I can't submit any requests. What is the problem?

To use Topchange services verification is required, including personal information, address, contact number and bank accounts verification.

How can I transfer money from my wallet, to someone's wallet or to another company’s wallet in Topchange?

To do this, go to “My Wallet” from your dashboard and click on the option “Internal Transfer” and fill out the form. This transfer is done automatically.

What is the reason for not verifying a bank account?

If the information you enter is incomplete or invalid or the account is not defined in your own name, it will be rejected by the TC experts.

What information is required when filling out a bank account registration form?

Bank name, account number and card number are required. When creating a bank account with currencies like USD, EUR, AED or CNY entering IBAN number and Swift Code are mandatory.

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